Contact us · Mexico City
3 questions now. Medical history after a physician calls you.
Tell us who the treatment is for, what you want to treat and how to reach you. A physician or nurse calls you back within 1 business day. Many of the people who write to us are a parent or partner, and that is a good place to start.
Sent
Thank you. A clinician calls you within 1 business day.
We will reach you at , at any time in our hours. The call is with a physician or nurse, lasts about 20 minutes, and asks about medications and heart history. Nothing is billed.
Useful to have ready, if you can
- A list of current medications, including Suboxone, methadone or any SSRI
- Any heart history: fainting, arrhythmia, a previous EKG
- Roughly how long the person has been using, and what
- Whether the patient knows you are calling
What happens next
From your first message to a physician’s answer.
4 steps, in the order they happen. Each one can end in a no, and if it does, you have not paid anything.
1
Today
3 answers
Who it is for, what you want to treat, how to reach you. Nothing medical yet, and no payment.
2
Within 1 business day
A clinician calls
A physician or nurse from our team. About 20 minutes on medications and heart history. Family can join.
3
Before travel
Screening on paper
12-lead EKG and labs ordered near your home. Our cardiologist reads them before you buy a flight.
4
When screening says yes
A written yes and a price
One itemised price, a written refund policy and a date. The deposit is refunded in full if we decline you at any point.
Where we are
A licensed facility in Mexico City. Visits welcome before you decide.
Families are welcome to visit the facility, meet the physicians and see the monitoring room before any decision is made. Ask for a visit on the call, or write to us.
Address
Av. Insurgentes Sur 1605
Col. San José Insurgentes
Ciudad de México, CDMX 03900
Nearest hospital
Private hospital, JCI-accredited9 min · written transfer agreement
Airport
MEX Terminal 1Private driver, name card
Time zone
Mexico City time, UTC-6No daylight saving. Same as Dallas and Chicago in winter, 1 hour behind in summer
Before you write
Questions people ask before they contact us
If yours is not here, send it in the form. A clinician answers it on the call.
Who calls me back?
A physician or nurse from our clinical team. The call is about medications, heart history and whether treatment is an option. It is not a consultation fee and nothing is billed.
Can I contact you for someone else?
Yes. Most of the people who write to us are a parent or partner. We can talk to you first, and the patient joins when they are ready.
Do you take payment when I contact you?
No. We never take payment before screening. A deposit is only requested once a physician has said yes on paper, and it is refunded in full if we later decline you.
What happens to what I write here?
It is read by our medical team only. It is stored under Mexican health-data law and is never sold or used for advertising.
Do you answer in Spanish?
Yes. Every physician on the team is bilingual, and you can write or call in either language.
If it is urgent
A person answers, 8:00 to 20:00, Mexico City time (UTC-6), every day.
Send 3 answers. A clinician calls you back within 1 business day.
If someone is in immediate danger, call 911 in the US or 911 in Mexico first. We are a treatment clinic, not an emergency service.